Here we present four key metrics that you can use to get a good picture of the WFM team's success. They can be used as a scorecard for the WFM team and as tools to diagnose improvement opportunities. Knowing that the process is not as good as it should be isn't enough; The team needs mechanisms to diagnose exactly where the problems are, so that they can more readily be analysed and improved.
In this ebook you will learn ...
Are you taking care of all the elements of the forecast?
Planning and Operations team working together for success
How to deliver efficient Schedules
Focus on Employee Engagement
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