injixo WFM Integrates with Your Talkdesk ACD in Seconds

Get connected at the push of a button

Two powerful tools to serve your customers better. Connecting your Talkdesk ACD with a cloud-based workforce management system has never been easier. injixo offers a smart one-click integration to transfer your historical ACD data to our award-winning WFM platform within seconds.

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One click to unleash the full power of professional workforce management

Single-click integration for pure forecast magic

Single-click integration with your Talkdesk ACD
Availability of historical ACD data of up to 3 years
Automatic forecast calculation on every data import
Modern and intuitive interface

Seamless connection without IT support

Connect your Talkdesk ACD in four steps without IT support:

Label your integration
Select region
Log in with your Talkdesk client credentials
Start data import

Simple configuration & setup

injixo automatically updates your forecast every 15 minutes. There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.

Agent status & adherence monitoring

With injixo connected to your Talkdesk ACD, you are now able to see agent status including detailed reports about agent activity and work-time. Check how your agents adhere to the schedule and successfully compare Plan vs. Actual.

Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.