Reducing Contact Center Employee Burnout

The Ultimate Guide


Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting worse. It’s bad for employees, customers, planners and the business bottom line. Many people assume that it’s a fact of life that can’t be ‘fixed’. In this eBook, we challenge that assumption and answer some difficult questions: What actions should leaders take to reduce burnout? What concrete steps should every contact center do to minimize burnout? And what difference does workforce management practice make to burnout levels?

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  • What is burnout?
  • Burnout: not an executive syndrome - a strategic priority
  • Why your contact center suffers burnout & what you do about it
  • Combatting burnout: How workforce management helps