Welcome to the
WFM Resources Library

Discover exciting E-Books, Webinars and other free Workforce Management and Contact Center resources.

 
 
Other
Service Level Agreement (SLA) Toolkit
Ebook
2019 - Contact Centre WFM Benchmark Report
Webinar
How to Efficiently Manage SL with the Right Technology
Ebook
12 Steps to Successfully Implement WFM in a Busy Contact Centre
Plancon 2018
Jonty Pearce
Top Challenges in Contact Centre Planning
Plancon 2018
Chris Dealy
Top 2018 Contact Centre WFM Benchmarks
Plancon 2018
Jason Bartram
Breaking Down the Barrier Between Planning & Operations
Plancon 2018
Simon Waldron
Technology Trends in WFM
Plancon 2018
Phil Anderson
Standards in Planning
Plancon 2018
John Casey
Resource Planning: Back to the Future
Plancon 2018
Tim Milburn
The WFM Journey at emovis
Plancon 2018
Peter Bollenbeck
Welcome Keynote PlanCon UK 2018
Video
03 - Fully optimized scheduling
Video
02 - Scheduling repeating shift patterns
Video
01 - An introduction to scheduling
Video
Simon Waldron
Employee Engagement
Webinar
How to Improve Professional Development in the Contact Center
Webinar
Contact Center Forecasting 2.0
Webinar
How to build a strong WFM team
Webinar
Perfect Skills-based-routing in the contact center
Webinar
Excellence in Scheduling
Ebook
The Full Guide to Contact Center Cloud Technologies
Ebook
How to successfully achieve service level - part 2
Ebook
The complete call center employee engagement ebook
Ebook
How to improve schedule adherence with injixo
Ebook
How to successfully achieve service level - part 1
Ebook
The must-have guide to accurate call center forecasting
Ebook
How to be a Call Center WFM Superstar
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