injixo WFM Resources Library

Discover exciting E-Books, Webinars and other free Workforce Management and Contact Center resources.

 
 
PlanCon
Abhishek Somani
PlanCon 2019 - Win Customers for Life Using Omnichannel Support
PlanCon
Panel
PlanCon 2019 - Five WFM Hacks You will Need in 2020
PlanCon
Steven Miller
PlanCon 2019 - Does Size Matter … in Planning?
PlanCon
Dean Couchman, Ray Agar
PlanCon 2019 - Plan Smarter with injixo: Top Tips
PlanCon
John Casey
PlanCon 2019 - WFM 2.0 - What the Future Holds
PlanCon
Steve Woosey, David Davies
PlanCon 2019 - How Speech Analytics Can Supercharge Your Planning
PlanCon
Martin Hill-Wilson
PlanCon 2019 - Contact Centre Mega Trends: AI Takes over from Cloud as the New Disrupter
PlanCon
Jonty Pearce
PlanCon 2019 - Latest Thinking on Scheduling
PlanCon
Peter Bollenbeck
PlanCon 2019 - Welcome Keynote PlanCon UK
Other
Service Level Agreement (SLA) Toolkit
Ebook
2019 - Contact Centre WFM Benchmark Report
Webinar
How to Efficiently Manage SL with the Right Technology
Ebook
12 Steps to Successfully Implement WFM in a Busy Contact Centre
PlanCon
Jonty Pearce
PlanCon 2018 - Top Challenges in Contact Centre Planning
PlanCon
Chris Dealy
PlanCon 2018 - Top 2018 Contact Centre WFM Benchmarks
PlanCon
Jason Bartram
PlanCon 2018 - Breaking Down the Barrier Between Planning & Operations
PlanCon
Simon Waldron
PlanCon 2018 - Technology Trends in WFM
PlanCon
Phil Anderson
PlanCon 2018 - Standards in Planning
PlanCon
John Casey
PlanCon 2018 - Resource Planning: Back to the Future
PlanCon
Tim Milburn
PlanCon 2018 - The WFM Journey at emovis
PlanCon
Peter Bollenbeck
PlanCon 2018 - Welcome Keynote PlanCon UK
Video
03 - Fully optimized scheduling
Video
02 - Scheduling repeating shift patterns
Video
01 - An introduction to scheduling
Video
Simon Waldron
Employee Engagement
Webinar
How to Improve Professional Development in the Contact Center
Webinar
Contact Center Forecasting 2.0
Webinar
How to build a strong WFM team
Webinar
Perfect Skills-based-routing in the contact center
Webinar
Excellence in Scheduling
Ebook
The Full Guide to Contact Center Cloud Technologies
Ebook
How to successfully achieve service level - part 2
Ebook
The complete call center employee engagement ebook
Ebook
How to improve schedule adherence with injixo
Ebook
How to successfully achieve service level - part 1
Ebook
The must-have guide to accurate call center forecasting
Ebook
How to be a Call Center WFM Superstar
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