Making sure that your agents adhere to the schedule can be challenging. Therfore injixo WFM automatically compares current status with schedule for each agent.
So once schedule adherence isn't met, injixo uses color codes that highlight agents who do not stick to the plan. Another option is that you can put individual agents in the spotlight.
For later appraisals you can view your reports on historic data and see who performed best – perfect to improve your future staff adherence.
Overview schedule adherence with injixo
Intra day schedule with injixo shift center
Configure adherence to your needs
Produce and share reports with injixo
Measure to manage your adherence
And many more tips on how to achieve around schedule adherence