How Speech Analytics Can Supercharge Your Planning
Use cases, challenges and best practice tips.
In this panel discussion, David Davies and Steve Woosey, Co-Founders, Directors and Principal Consultants at Inspire Customer Contact Partnership, talk about the challenges and benefits of speech analytics in the contact centre and more explicitly for planning. Recorded at PlanCon UK 2019.
What you will learn in this video
- What speech analytics is and why it is important for the contact centre
- Which role speech analytics plays in planning
- Get an overview of common use cases like analyzing the reasons for contact, compliance automation, QA and coaching
- Learn about the challenges when starting to use speech analytics in the contact centre
- Best practices how to set up speech analytics for planning