FREE E-BOOK

The Only Practical Guide to Call Center Forecasting with Excel

Do you use spreadsheets for resource planning in your call center? Are you looking to create and optimize your call center workload forecast in Excel? Then this guide is for you!

Benefit from a solid theory-practice transfer with a well-founded walk-through and explanation of everything you need to know about creating accurate call center forecasts. Put theory into practice with a comprehensive step by step instructions, relevant screenshots and helpful Excel hacks to build your own spreadsheet forecasting model.

Get the free guide now!

jixo Love

This guide on forecasting with Excel contains:

  • An introduction to call center resource planning
  • A wrap up of the workforce management cycle
  • The fundamentals of call center forecasting
  • The factors to consider for an accurate forecast
  • The basics of forecasting in Excel
  • How to build your spreadsheet forecasting model
  • Other useful tips and best practices to get your forecast right

Get this exclusive guide full of insider tips, best practices, and useful hacks to supercharge your call center forecast now!

Download the free guide
jixo Book

Do you want to be a WFM expert?

Discover our library of WFM resources

injixo-ebook-the-must-have-guide-to-accurate-call-center-forecasting-cover
The Must-Have Guide to Accurate Call Center Forecasting
Download
injixo-ebook-how-to-be-a-call-centre-wfm-superstar_Cover
How to be a Call Center Workforce Management Superstar
Download
injixo - EN - ebook employee engagement cover
The Complete Call Center Employee Engagement E-Book
Download

Get the latest expertise from the injixo Blog

Webinar Announcement: What You’ll Need to Know About Forecasting in 2021
Webinar Announcement: What You’ll Need to Know About Forecasting in 2021
Read more
Must-See Expert Webinar - How to migrate from Excel to WFM
Must-See Expert Webinar - How to migrate from Excel to WFM
Read more
8 Frequently Asked Questions about Contact Center Planning with Excel
8 Frequently Asked Questions about Contact Center Planning with Excel
Read more

Can't get enough of injixo?

Discover exciting e-books, webinars, contact center insights and more workforce management resources today.

injixo Books