WEBINAR VIDEO

What You’ll Need to Know About Forecasting in 2021

injixo-blog-contact-center-forecasting-fundamentals-part1-1

Forecasting is the foundation of WFM and the first step in resource planning. Learn how to select and apply the right techniques for your business.

Our Panelists

Chris Dealy Chris Dealy
john-casey John Casey
Michele_Pepe_MSC_grey_round_frame-removebg-preview Michele Pepe

What our attendees say

Thanks for the webinar! Presenters were very good!
The webinar was extremely useful. Good job!
Presenters were interesting and engaging, and our host as usual, was great!

What you will learn

  • How to avoid forecasting pitfalls
  • State-of-the-art forecasting methods
  • How to use Excel for forecasting
  • The role of artificial intelligence
  • What to do when history does not predict the future