Two powerful tools to serve your customers better. Connecting your Genesys Engage ACD with a powerful workforce management system has never been easier. injixo offers a direct integration to transfer your historical ACD data to our award-winning WFM platform in a few simple steps.
Connect your Engage ACD in four steps with little effort:
injixo automatically updates your forecast every 15 minutes. There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.
After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate.
injixo covers the full bandwidth of the entire workforce management process from start to finish with powerful functionalities to help you make a difference in contact center planning for your employees and your customers.
Fully automated, self-learning forecast. Always up-to-date.
Extremely strong scheduling engine optimized for multiskill, multi-channel and multisite.
Powerful intraday functionalities to meet service level consistently.
Your agents will love the smartphone and tablet friendly self-service portal.
Comprehensive reporting and monitoring suite to manage your KPIs.
Our WFM experts are happy to assist you with the successful injixo configuration.
That is how injixo empowers contact centers to make a difference in workforce management everyday - by transforming planners into WFM heroes.Learn more