injixo WFM Integrates with Your Genesys PureEngage ACD

Connect your on-premise ACD in a few simple steps

Two powerful tools to serve your customers better. Connecting your Genesys PureEngage ACD with a powerful workforce management system has never been easier. injixo offers a direct integration to transfer your historical ACD data to our award-winning WFM platform in a few simple steps.

Unleash the full power of professional workforce management

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Direct integration of your ACD

  • Direct integration with your PureEngage ACD
  • Availability of historical ACD data of up to 3 years
  • Automatic forecast calculation on every data import
  • Modern and intuitive interface

Seamless & easy connection

Connect your PureEngage ACD in four steps with little effort:

  1. Label your integration
  2. Download and install injixo Cloud Link to establish a connection with your on-premise ACD
  3. Enter the database credentials for your PureEngage ACD
  4. Your integration will be verified and data import initiated
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Simple configuration & setup

injixo automatically updates your forecast every 15 minutes. There is no IT configuration required to merge your phone numbers and queues into workloads. Easy and flexible rearrangements are possible without effects on your historical data.

Agent status & adherence monitoring

With injixo connected to your Genesys PureEngage ACD, you are able to see agent status including detailed reports about agent activity and work-time. Check how your agents adhere to the schedule and successfully compare Plan vs. Actual.

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Experience pure forecast magic

After successful integration with your ACD, you can now use the fully-automatic injixo Forecast powered by machine learning and AI-based algorithms. Forecasting for calls, chat, email and more has never been easier, faster and accurate. 

Powerful features to skyrocket your WFM success

injixo covers the full bandwidth of the entire workforce management process from start to finish with powerful functionalities to help you make a difference in contact center planning for your employees and your customers. 

Forecasting

Fully automated, self-learning forecast. Always up-to-date.

Scheduling

Extremely strong scheduling engine optimized for multiskill, multi-channel and multisite.

Intraday Management

Powerful intraday functionalities to meet service level consistently.

Mobile Agent Portal

Your agents will love the smartphone and tablet friendly self-service portal.

Reporting

Comprehensive reporting and monitoring suite to manage your KPIs.

Support

Our WFM experts are happy to assist you with the successful injixo configuration.

Be a workforce management hero with injixo

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injixo is the only WFM tool that makes proven and powerful workforce management Technology accessible, easy-to-use and valuable for every contact center - at zero risk, with maximum flexibility and ultimate cost transparency.

That is how injixo empowers contact centers to make a difference in workforce management everyday - by transforming planners into WFM heroes.

Learn more

Start using injixo WFM with Genesys PureEngage

Request a free demo and get in touch with us.