Free ebook

How to successfully engage your employees in your contact center 

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

Richard Branson

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A successful strategy for employee engagement has never been more important to the future of your business.

You need to create an environment where your staff are empowered and encouraged to give their best every day. So they take care of your clients.

Combined with the fact that switching jobs every now and then is becoming the norm, retaining the best people and developping them is quite the challenge...

In this ebook you will learn ...

How little things can make a big difference

What successful employee engagement strategies focus on

How you can help your agents become happy employees

Why proper payment is important but not everything

How creative scheduling strategies can have a big impact on employee engagement

The real reasons why agents leave and why they stay

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