Free Video

Employee Engagement with Simon Waldron

Implementation and Customer Success Specialist Simon Waldron presents on the challenges facing contact centres with employee engagement at The Forum's Customer Strategy & Planning Conference 2017.

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About the Speaker

simon_waldron

Simon Waldron - Customer Experience Expert at InVision


Implementation and Customer Success Specialist with more than 17 years of experience in Resource Planning and Intra-Day Management for contact centres.

Watch the keynote video now

Duration: 32 minutes