How to Apply Erlang C in Call Center Planning

The little book that tells you everything you need to know

Most contact center professionals have heard about Erlang C - but what exactly is it and what does it do? What about Erlang A and B? What are the limitations and pitfalls of Erlang C? And how can you put Erlang C to work in your contact center? Here's the little book that tells you everything you need to know about applying Erlang C in your organization.