Evolution of Contact Center Planning - Excel vs. WFM Tool and What to Choose
This webinar is the third part of our series 'Evolution of Contact Center Planning'. Have you been wondering whether your beloved Excel sheet can co-exist next to a WFM tool? Or are you uncertain about when and why you need a WFM solution to complement or replace your spreadsheet? We'll be addressing these and further questions in this webinar.
Note: This webinar has already been hosted.