How to be a Call Center Workforce Management Superstar
Are you taking care of all the elements of the forecast? Are Planning and Operations teams working together for success? Are you delivering efficient schedules? Do you focus on Employee Engagement?
Learn how to...
- Use the 4 key metrics to measure and improve WFM success
- Diagnose problems and find tailored solutions
- React quickly and appropriately to the unexpected
- Increase customer and agent satisfaction with the help of WFM processes