Evolution of Contact Center Planning - Moving from Excel to WFM
This is the last session in our 4-part webinar series on the "Evolution of Contact Center Planning". Are you tired of Excel spreadsheets and all the limitations that may come with them in contact center planning? Are you ready to take workforce planning to a whole new level with a professional WFM tool? Then this webinar is for you!
Note: This webinar has already been hosted.
Watch the video recording now!
What you will learn in this free webinar:
- When Excel is not enough and a WFM tool can take over
- The key requirements, benefits, and functionalities to consider in a WFM system
- How to replace a beloved spreadsheet with a WFM tool step by step
- How to convince your boss to move from spreadsheet to WFM