Call Center Outsourcing: Building a Perfect Partnership

Regardless of the reasons for outsourcing your contact center, there’s a choice to be made: do you engage the BPO on a transactional, customer→supplier basis? Or do you enter a longer-term partnership?

The partnership model certainly requires greater effort. It could also make it more difficult to switch BPO if things go wrong. But there are also major downsides to the transactional model.

In this eBook, we contrast the transactional model with the partnership model and share some tips on how to successfully engage a BPO on a partnership basis.