Making sure that your agents adhere to the schedule can be challenging. Therefore injixo WFM automatically compares the current status with the schedule for each agent.
If schedule adherence isn't met, injixo uses color codes that highlight agents who do not stick to the plan. Another option is that you can put individual agents in the spotlight.
For later appraisals you can view your reports on historic data and see who performed best – perfect to improve your future staff adherence.
Monitor schedule adherence for teams and individual agents with injixo
Make scheduling changes in real time with the injixo shift center
Configure adherence monitoring to your needs
Generate and share adherence reports
Measure to manage your adherence