Free ebook

How to Improve Schedule Adherence with injixo WFM


Schedule adherence: Even the most perfect, optimized schedule is worthless unless agents actually adhere to it

Making sure that your agents adhere to the schedule can be challenging. Therfore injixo WFM automatically compares current status with schedule for each agent.

So once schedule adherence isn't met, injixo uses color codes that highlight agents who do not stick to the plan. Another option is that you can put individual agents in the spotlight.

For later appraisals you can view your reports on historic data and see who performed best – perfect to improve your future staff adherence.

This ebook is packed with ...

Overview schedule adherence with injixo

Intra day schedule with injixo shift center

Configure adherence to your needs

Produce and share reports with injixo

Measure to manage your adherence

And many more tips on how to achieve around schedule adherence