Evolution of Contact Center Planning - The Boundaries of Planning with Excel

This webinar is the second part of our series 'Evolution of Contact Center Planning'. Are you struggling with the limitations of spreadsheet-based planning? Are you noticing symptoms that indicate you've reached the boundaries of Excel in Contact Center planning? 

Note: This webinar has already been hosted. But don't worry, sign up to watch the webinar recording.

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What you will learn in this free webinar

  • Key challenges in spreadsheet-based planning 
  • The limitations of planning with Excel
  • Early symptoms and indicators you've outgrown Excel
  • Typical drawbacks of spreadsheet-based planning and how to tackle them
  • Giveaway: Free whitepaper with common signals that you've outgrown Excel

Our panelists

Matthew Eccles
Matthew Eccles is the Resource Planning Manager at Yorkshire Housing Association, a charitable housing association. Matt has worked in planning for over 10 years in both Financial and Social Enterprises and has a proven track record of Workforce Planning Management, Business Change Management and performance Insight.
Simon Waldron
Simon is hugely passionate about sharing best practice, and with over 20 years of industry experience in varying sectors, he certainly has some knowledge to share. Since joining injixo in 2014, he has dedicated his time to providing training, support, best practices and consultancy services to injixo customers