FREE WEBINAR RECORDING Volume 1

Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel

Do you use spreadsheets in workforce planning? Then this webinar is for you! Together with resource planning experts, we will talk about best practices and useful Excel hacks that make a resource planner's life easier.

Note: This webinar has already been hosted. But don't worry, sign up to watch the webinar recording.

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What you will learn in this free webinar

  • The basics of spreadsheet-based planning
  • Common challenges and Excel pitfalls to avoid
  • Latest tips & tricks to master resource planning in Excel
  • Our favorite spreadsheet hacks curated by WFM experts
  • The evolution of planning models in Excel

Our panelists

graeme-gabriel

GRAEME GABRIEL

With over 30 years experience in the contact center industry, Graeme is experienced in many WFM roles - from agent, Team Manager, Back Office Manager, ACD Administrator, Forecaster and Scheduler as well as Head of Planning. He has spent the last 20 years engaged in training and consulting, helping organizations implement and reengineer WFM processes.

phil-anderson

PHIL ANDERSON

Phil is the Director of The Forum, an independent industry body promoting best practice in Planning, Insight and Quality. Phil has a proven track record of experience in the contact center space of taking calls, team leading, training and Planning & Insight. After winning personal and team awards in 2010, he joined The Forum and has been designing, delivering and developing thought leadership and best practice material to help raise standards.

Get the most out of your spreadsheet and level up contact center resource planning

Watch the video recording now
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