Evolution of Contact Center Planning - The Do's & Don'ts of Scheduling with Excel
Do you use spreadsheets in workforce planning? Then this webinar is for you! Together with resource planning experts, we will talk about best practices and useful Excel hacks that make a resource planner's life easier.
Note: This webinar has already been hosted.
Watch the video recording now!
What you will learn in this free webinar
- The basics of spreadsheet-based planning
- Common challenges and Excel pitfalls to avoid
- Latest tips & tricks to master resource planning in Excel
- Our favorite spreadsheet hacks curated by WFM experts
- The evolution of planning models in Excel