The Ultimate Guide to Forecasting with Excel

Do you use spreadsheets for resource planning in your call center? Are you looking to create and optimize your call center workload forecast in Excel? Then this guide is for you!


Benefit from a solid theory-practice transfer with a well-founded walkthrough and explanation of everything you need to know about creating accurate call center forecasts. Put theory into practice with comprehensive step-by-step instructions, relevant screenshots and helpful Excel hacks to build your own spreadsheet forecasting model.

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Table of contents

  • An introduction to call center resource planning
  • A wrap-up of the workforce management cycle
  • The fundamentals of call center forecasting
  • The factors to consider for an accurate forecast
  • The basics of forecasting in Excel
  • How to build your spreadsheet forecasting model
  • Other useful tips and best practices to get your forecast right