Excellence in Scheduling
In this webinar, Chris Dealy talks to Charles Watson about a range of innovative scheduling and intraday management techniques. Charles will reveal some little-known ways to optimize the balance between the preferences of your agents, the quality of the customer experience and the commercial imperative constantly to do more with less.
What you will learn in this webinar
- Creative scheduling practices from top global companies
- How to quantify the impact of business rules that drive scheduling inefficiency
- Leveraging scheduling effectiveness to measure and take credit for your success