How to Efficiently Manage SL with the Right Technology
FREE WEBINAR RECORDING
Innovative service level management techniques, experiences and best practice from top performing contact center professionals and industry experts.
Getting service levels right consistently can be a huge challenge with lots of expectations attached to it.
In this webinar hosted by injixo and Fonolo, WFM expert Charles Watson shares his best practices and tips on service level management as well as his very own service level turnaround story. Charles draws from a wealth of 20+ years of experience as a WFM leader and consultant. Joining him are Simon Waldron, Customer Experience Expert from injixo, and Shai Berger, co-founder and CEO of Fonolo.
What you will learn in this webinar
- Achieve service levels consistently
- Improve service levels with call-back technology
- The Role of Workforce Management in achieving consistent SLs
- Plus so much more!