Webinar video

6 Top Tips for Contact Center Scheduling

6 Top Tips for Contact Center Scheduling in 2021
In this webinar, WFM thought-leaders John Wade and Dean Couchman will share hot tips about scheduling that you need in the contact center world.

Our panelists

Dean Couchman Dean Couchman
John Wade John Wade
Chris Dealy Chris Dealy

What our attendees say

I don't know if I missed these seminars before, or they were less frequent, but I find these absolutely worth my time.
Provided some good tips which I can use in my daily work. Totally worth it!
It was a fantastic webinar, really enjoyed it.

What you will learn

  • How to schedule around new patterns of customer demand
  • How scheduling can boost agent engagement and reduce turnover
  • The impact on scheduling of a mixed office/home workforce