Webinar video
In this webinar, WFM thought-leaders John Wade and Dean Couchman will share hot tips about scheduling that you need in the contact center world.
6 Top Tips for Contact Center Scheduling
Our panelists
Dean Couchman
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John Wade
Chris Dealy
What our attendees say
I don't know if I missed these seminars before, or they were less frequent, but I find these absolutely worth my time.
Provided some good tips which I can use in my daily work. Totally worth it!
It was a fantastic webinar, really enjoyed it.
What you will learn
- How to schedule around new patterns of customer demand
- How scheduling can boost agent engagement and reduce turnover
- The impact on scheduling of a mixed office/home workforce