Contact center workforce management: trade secrets from 3 award-winning planning managers
Question: Who could be a better source of proven, best WFM practice than an award-winning planning manager? Answer: 3 award-winning planning managers!
Watch Jonathan O'Connor of Tructyre (The Forum 2023 Planning Manager of the Year), Steve Miller of Benenden Health (The Forum Planning Hero Award 2023) and Tim Milburn of emovis (UK Call Centre Management Association Resource Planning Manager of the Year 2023 - Gold) as they reveal the hacks, tips and best practices that helped take them to the top of their game.
In this webinar, you will learn
- Tips, tricks and hacks to take your planning expertise to the next level
- The hard and soft skills you need to be a top-performing workforce manager
- How to become an award-winning planner yourself!
Tim is Planning Manager at emovis. He has over 25 years’ experience leading resource planning teams across a range of industries including finance, telecommunications and transport. He has a wealth of knowledge of budget setting, forecasting, scheduling, real time management and all aspects of planning analysis. Tim has a passion for supporting colleagues in their own development of resource planning disciplines and enjoys being part of the wider planning community to share his vast experience. He is the winner of multiple awards, including UK Call Centre Management Association Resource Planning Manager of the Year 2023.