Ingredients of the contact center outsourcers' secret sauce
Learn how BPOs deliver on SLAs, optimize customer service, reduce turnover and control costs from 3 veterans of the outsourcing industry.
What our attendees say
I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers.
Nice to touch base with other planners - and you provided some good tips.
Provided some good tips which I can use in my daily work. Totally worth it!
What you will learn
- How outsourcing contact centers are different from in-house centers
- What in-house contact centers can learn from outsourcers - and vice-versa
- How outsourcers approach people, process and technology