WEBINAR VIDEO
Masterclass in WFM long-range forecasting and capacity planning for contact centers
In this webinar, WFM consultant Steve Chaplin of InVision will reveal proven methods for long-range forecasting and capacity planning.
What you will learn
- The role of long range forecasting and capacity planning
- Techniques that you can put to work straight away
- The dos and don’ts of long-range planning
What our attendees say
Thanks for the webinar! Presenters were very good!
Provided some good tips which I can use in my daily work. Totally worth it!
I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers.
Our panelists
![steve-chaplin](https://wfm.injixo.com/hs-fs/hubfs/speakers-photos/steve-chaplin.jpeg?width=225&height=225&name=steve-chaplin.jpeg)
Steve Chaplin
![Chris Dealy](https://wfm.injixo.com/hs-fs/hubfs/injixo-Sales-Team/Chris%20Dealy.png?width=900&height=900&name=Chris%20Dealy.png)
Chris Dealy