Webinar video

Masterclass in WFM long-range forecasting and capacity planning for contact centers

Masterclass in WFM long-range forecasting and capacity planning for contact centers
In this webinar, WFM consultant Steve Chaplin of InVision will reveal proven methods for long-range forecasting and capacity planning.

Our panelists

Steve Chaplin Steve Chaplin
Chris Dealy Chris Dealy

What our attendees say

Thanks for the webinar! Presenters were very good!
Provided some good tips which I can use in my daily work. Totally worth it!
I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers.

What you will learn

  • The role of long range forecasting and capacity planning
  • Techniques that you can put to work straight away
  • The dos and don’ts of long-range planning