Masterclass in WFM long-range forecasting and capacity planning for contact centers

In this webinar, WFM consultant Steve Chaplin of InVision will reveal proven methods for long-range forecasting and capacity planning.

What you will learn

  • The role of long range forecasting and capacity planning
  • Techniques that you can put to work straight away
  • The dos and don’ts of long-range planning

What our attendees say

Thanks for the webinar! Presenters were very good!
Provided some good tips which I can use in my daily work. Totally worth it!
I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers.

Our panelists

Steve Chaplin
Chris Dealy
Chris Dealy