Real-time Management: What "Good" Looks Like
Operating a contact center in ‘real-time’ can be exhausting - and it usually is! What are the secrets of mastering real-time management? Join us as we share some ‘real-time’ wisdom on how to take the chaos out of real-time management in your center. We’ll reveal the gotchas of real-time and give some sage advice on how to create a ‘Plan to React’.
Note: This webinar has already been hosted.
What our attendees said
I thought it was great.
I really enjoyed the polls and seeing what other people are doing.
This was the first webinar I've joined and it was informative and great to have insight from other injixo customers around the ideas and tools used in their business.
What you'll learn in this webinar
- How to take the chaos out of real-time management
- Best-practices for real-time management
- How to create a 'Plan to React'