Trade secrets every planner should know about WFM reporting & analysis
In this webinar, WFM experts Ian Robertson of the Forum and Simon Waldron of InVision will reveal trade secrets about reporting & analysis.
What you will learn
- The most important KPIs
- How to choose the right level of detail
- The dos and dont's of data visualization
What our attendees say
Nice to touch base with other planners.
Provided some good tips which I can use in my daily work. Totally worth it!
The webinar was great.
Ian is the Data, Analytics and Insight Specialist at The Forum, supporting the Forum’s members in turning data into meaningful actions that deliver value for their organisations, customers and colleagues. Drawing on over 20 years experience, in a range of customer service, quality, coaching, analytics and management roles, Ian is part of a team of specialists sharing and shaping best practice in planning, analysis, quality and leadership across our industry.
Simon is a WFM consultant at InVision. Accredited by the Forum, he is hugely passionate about sharing best practice. With over 20 years of industry experience in multiple industry sectors, he certainly has some knowledge to share. Since joining InVision in 2014, he has dedicated his time to providing training, support, best practice advice and consultancy services to injixo customers.
Chris is a WFM Evangelist at InVision, the company behind injixo - the award-winning pioneer of cloud workforce management and The Call Center School. Chris has over 20 years of experience in helping organizations of all sizes to up their game with workforce planning. Be it inaccurate forecasts, failing consistently to hit SLA, firefighting on the day, getting poor schedule adherence or just struggling with time-consuming and error-prone manual processes - Chris has seen it and can help find a solution.