weWF Webinar: WFM Industry Landscape

In the rapidly evolving landscape of contact centers, grasping the complexities of Workforce Management (WFM) is increasingly important. We invite you to watch the weWFM Webinar: WFM Industry Landscape, an enlightening session that will explore the most recent trends, challenges, and opportunities in the WFM field.

The webinar coincides with the release of the weWFM comprehensive research report on Workforce Management. This invaluable resource is the culmination of extensive research based on the experience of leading WFM professionals.

Hear from industry experts who will share their insights and expectations for the WFM industry.

In this webinar, you will learn

  • Tips, tricks and hacks aiming to enhance your current WFM practices
  • Insights and expectations for the WFM industry
  • Understand future WFM trends

Our host

André Leitão
Spent over 10 years working and studying Workforce Management, his career started by studying to become a Software Developer soon falling in love with the Operations world. 

André is a strategic planning enthusiast across his career managed WFM for different businesses from Telecommunications, Banking, Retail, Gaming, and E-commerce.

Our panelists

Chris Dealy
Chris Dealy is a WFM Specialist at InVision, the company behind injixo - the award-winning pioneer of cloud workforce management and The
Call Center School.

Chris has over 20 years of experience in helping organisations of all sizes to up their game with workforce planning.
Ger Koole
Ger Koole
Mathematician with a broad scientific and practical experience, interested in planning and optimization in the service sector, especially call centers, health care, aviation and hospitality.

Specialties: Planning and optimization under uncertainty, dynamic pricing, operations research, machine learning.
ian Lasplace
Ian Lasplace

Ian is a vastly experienced senior recruitment and search expert renowned for providing a highly professional, personal and results orientated service to a broad mix of customers within UK and EMEA.

With a proactive and energetically focused commitment to delivering tangible hiring solutions, I am dedicated to ensuring I build trust and confidence with my clients and candidates by consistently delivering on time, with quality and high personal integrity.