Win Customers for Life Using Omnichannel Support
Omnichannel, not multichannel, is the solution for many of today's customer service challenges.
In his presentation, Abhishek Somani, Sr. Director Technical Services at Freshworks, talks about the main challenges in customer service today, why omnichannel and not multichannel is the solution and how Freshworks can help you succeed. Recorded at PlanCon UK 2019.
What you will learn in this video
- What the biggest challenges in customer service are today
- How the customer has changed
- Why multichannel can't make customers happy, but omnichannel can
- Why only very few companies are truly delivering omnichannel support
- How to set up omnichannel the right way
- How Freshworks and injixo can help