Unlocking Operational Excellence: Workforce Management and Quality Assurance Masterclass

During this marsterclass with our partner EvaluAgent you will discover how to achieve operational excellence in your contact centre. By combining workforce management (WFM) and quality assurance (QA) solutions, you can quickly identify and address complex issues leading to improved customer satisfaction and reduced operational costs.

What you will learn

• How to unlock operational excellence in your contact centre
• How to quickly identify and address complex issues
• The value of integrating WFM and QA