Unlocking Operational Excellence: Workforce Management and Quality Assurance Masterclass

During this marsterclass with our partner EvaluAgent you will discover how to achieve operational excellence in your contact centre. By combining workforce management (WFM) and quality assurance (QA) solutions, you can quickly identify and address complex issues leading to improved customer satisfaction and reduced operational costs.

What you will learn

  • How to unlock operational excellence in your contact centre
  • How to quickly identify and address complex issues
  • The value of integrating WFM and QA

What our attendees say

Provided some good tips which I can use in my daily work. Totally worth it!
I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers.

Our panelists

Chris Mounce
Chris Mounce - EvaluAgent
chris-dealy-color (1)
Chris Dealy - injixo