Discover the Power of Workforce Management: Failing to Plan is Planning to Fail!
André Leitão, co-founder, CEO and podcast host at weWFM, talks to Chris Dealy about how the WFM industry has evolved and why planning is crucial to achieving success. Learn how to make strong recommendations and help your business make the right decisions on the journey to effective workforce planning.
Power of Workforce Management: Failing to Plan is Planning to Fail!
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Topics covered include the real purpose of WFM, maturity of the WFM industry, tips for a successful planning career, common planning mistakes, and more.
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You can’t beat the definition of WFM by Brad Cleveland, “WFM is about having the right number of people in the right places at the right times, doing the right things."
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Host and Guest
André is a strategic planning enthusiast across his career managed WFM for different businesses from Telecommunications, Banking, Retail, Gaming, and E-commerce.
Call Center School.
Chris has over 20 years of experience in helping organisations of all sizes to up their game with workforce planning.